Shipping Policy

METHOD	COST	TOTAL TIME (Processing & Delivery)
Free Standard	Free (Orders $150.00+)	5 – 10 business days
Standard	$7.00* (Orders below $150.00)	5 – 10 business days**
Express (U.S. only)	$15.00 USD	2 – 3 business days
International (Outside the U.S., Canada included)	$25.00 flat rate	5 – 10 business days

Standard time frames for processing and shipping your order.

*Orders placed after noon EST will be processed the next day.
**Business days: Monday through Friday (excluding weekends and holidays).

We are pleased to offer shipping throughout the United States and to many international destinations.

Shipping Destinations

We ship throughout the United States, Canada, the United Kingdom, and select European countries.

U.S. Shipping

We offer Free Standard Shipping on all U.S. orders over $150.00.

For orders under $150.00, Standard U.S. Shipping is $7.00, and orders typically arrive within 5–10 business days.

Express Shipping is available at checkout for $15.00 and typically arrives within 2–3 business days (U.S. only).

Processing Times

Orders placed after 12:00 PM EST are processed the next day. Business days are Monday through Friday, excluding weekends and holidays.

When you place an order, estimated shipping and delivery times are determined based on product availability, your delivery address, and the shipping option selected. Estimates shown at checkout are a guide and may vary depending on the carrier and circumstances outside of our control.

International Shipping

International shipping is available to eligible destinations for a flat rate of $25.00.

International orders typically arrive within 5–10 business days, though delivery times may vary depending on the destination and local customs processing.

Please note that some products may be restricted from shipping to certain international destinations.

International customers are responsible for any applicable duties, taxes, customs fees, or import charges imposed by their country.

Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking number and expected delivery date.

If you have ordered multiple items, they may ship separately depending on availability so we can get in-stock items to you as soon as possible. When items ship separately, you will receive an individual confirmation email with updated tracking as each one is dispatched.

Editing or Canceling Orders

If you need to make a change to your order, please contact us as soon as possible. We will do our best to accommodate requests made before your order is processed.

Once an order is marked as shipped and a tracking number has been issued, we are unable to make changes, refund, or cancel the order. We are not responsible for orders placed with an incorrect shipping address. If you need to make updates after your order has shipped, please contact the carrier directly.

Denied, Refused & Returned Shipments

Orders of $150.00 or more require a signature upon delivery.

Customers are responsible for providing an accurate shipping address and being available to receive signature-required orders. If an order is refused, undeliverable, or returned due to an incorrect address or failed delivery, the original shipping charges are non-refundable, and reshipping will require an additional shipping fee.

Once a signature-required order has been delivered and signed for, DES Berner Co. is not responsible for loss or theft after delivery.

Lost, Damaged & Stolen Packages

We understand how important it is for your order to arrive safely. While we carefully prepare every shipment, once it is in transit, delivery issues can occasionally occur.

DES Berner Co. cannot assume responsibility for any delays, losses, theft, or damage that occur during transit. In these cases we recommend contacting the courier directly, as they are best equipped to investigate and resolve the matter.

U.S. Postal Service: 1-800-222-1811
DHL Express: 1-800-225-5345

Shipping Rates & Product Weight

For certain products, shipping rates may be calculated based on weight. Where applicable, product weights are listed on the relevant product page. To comply with carrier shipping calculations, package weights may be rounded up to the next full pound.

Delivery Restrictions

We can ship to most addresses worldwide; however, certain products may be subject to shipping restrictions and may not be available for delivery to all destinations. If we are unable to ship an item to your selected destination, we will contact you as soon as possible.

Questions About Shipping?

If you have any questions about your order, shipping options, or delivery, please contact our Customer Care team at support@desbernerco.com.